Refund policy

1. Size Exchange:

  • We offer size exchanges for products purchased through our website.

  • If you receive an item and it does not fit as expected, you may request a size exchange within [4 days] of receiving the product.

  • The item must be in its original, unused, and unwashed condition, with all tags and labels attached.

  • To initiate a size exchange, please contact our customer service team at [huesstylelab@gmail.com] with your order number and a brief description of the exchange request. We will guide you through the process and provide instructions for returning the product.

  • Please note that customers are responsible for the return shipping costs associated with size exchanges.

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2. Manufacturing Damaged Items:

  • In the rare event that you receive a product with manufacturing defects, we will gladly exchange the item.​​

  • Manufacturing defects include, but are not limited to, faulty stitching, broken buttons, and other issues that arise from the manufacturing process.​​

  • To report a manufacturing defect, please contact our customer service team at [huesstylelab@gmail.com] with respected pictures of the defect within [4 days] of receiving the product, and provide your order number and a detailed description of the defect.

  • ​​We will assess the issue and provide instructions for returning the defective item. Once we receive the item and verify the defect, we will send you a replacement product.​​

  • Hues will cover the cost of return shipping for products with manufacturing defects.                                                                                                             

Please Note:

  • We currently do not offer returns for reasons other than size exchange or manufacturing defects.​​

  • Products returned for size exchange or due to manufacturing defects must be in their original condition, with all original packaging and labels.​​

  • We reserve the right to refuse exchanges for items that show signs of wear and tear, misuse, or damage caused by the customer.​​

  • We recommend reviewing the product sizing guides and descriptions provided on our website to ensure an accurate fit when placing your order.

We are committed to providing you with products of the highest quality, and we aim to resolve any issues promptly and efficiently. If you have any questions or require assistance with a size exchange or a manufacturing defect, please do not hesitate to reach out to our customer service team at [huesstylelab@gmail.com].
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Thank you for choosing Hues for your shopping needs. We appreciate your trust and support.
Sincerely,
CEO,
Hariharan.